Privacy policy

Effective date: October 2, 2026

Privacy policy

Novapoo is responsible for personal information processed through this website.

Information we collect

We may collect information needed to process and deliver orders, provide customer support and operate the website, such as contact details, delivery/billing details, order information, communications and technical or usage information.

How we use information

We use personal information to process orders, arrange delivery, provide support, prevent fraud, improve our services and meet legal, tax and accounting obligations. We use marketing communications only where permitted by law.

Sharing and retention

We may share necessary information with payment, delivery, website-hosting, analytics and professional service providers that help us operate the business, or where required by law. We retain information only for as long as necessary for these purposes and applicable legal obligations.

Your rights and contact

Depending on applicable law, you may have rights to access, correct, delete, restrict or object to certain processing of your personal information. To make a privacy request or ask a question, contact:

Novapoo
71 Western Road
Ealing, London, W5 5DT
United Kingdom
Phone: +44 7957 492602
Email: info@novapoo.com